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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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kim r

June 25, 2026

5  out of  5
rating by kim r
"After working with Ethan, looking for the right auto and home insurance plan, I was able to successfully cover my assets properly and for a competitive cost. I can rest better knowing I’m covered for accidents/severe weather/crime etc. Thanks for your kind and knowledgeable help Ethan."
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gage alexander

June 23, 2026

5  out of  5
rating by gage alexander
"Kim & Marley was the most helpful & easy going agent I have ever had the pleasure to work with! I cannot recommend her enough. Quick, easy & hassle free! Thank you again, Kim & Marley!"
We responded:
"Gage- it is great to hear you had such a great experience with Kim! Thank you for taking the time to leave a review! Joe"
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Crystal Lee

June 19, 2026

5  out of  5
rating by Crystal Lee
"Had a great experience with Marley this week! She explained everything in detail on my new policies. I did not feel rushed and I was happy all my questions were answered. Highly recommend!"
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Alyssa Bennett

June 19, 2026

5  out of  5
rating by Alyssa Bennett
"Love this agency! They have always been quick to help with whatever we need! Not to mention we got our auto/home insurance cut in half monthly by switching to them!"
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Linda Moumdjian

June 19, 2026

5  out of  5
rating by Linda Moumdjian
"Insurance Agent Mike Charder is great to work with. Not only did he save me about $1,000 a year, he was very easy to work with and answered all of my questions competently and patiently. He cut my auto premium is now 1/3 of what I was paying before AND I have better coverage. He lowered my homeowner premium without impacting my coverages. He even pointed me in the direction of more affordable boat coverage. Thank you Mike for being so easy to work with!!"
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connor jendritz

June 16, 2026

5  out of  5
rating by connor jendritz
"As a first-time homebuyer, I really appreciated how Mason Gabridge explained everything in a way that was easy to understand. He answered all of my questions and was always quick to respond when I needed help. He made the whole process much easier and less stressful."
We responded:
"Thank you for sharing your experience! We’re glad Mason took the time to walk you through everything clearly, especially as a first-time homebuyer.

It means a lot that you felt comfortable asking questions and that his quick responses helped keep the process moving smoothly. We’re happy to hear it made a difference in how manageable and less stressful things felt.

We’ll be sure to pass along your appreciation to Mason. Congratulations again on your new home!"
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Riley Gabridge

June 16, 2026

5  out of  5
rating by Riley Gabridge
"As a first time auto and homebuyer, it was very nice to talk with Mason Gabridge. He made it very easy to understand what all of the terms meant and did a great job explaining what I am covered for! He also responds in a very timely manner and answered all of my questions. Thank you Mason for your patience and help!"
We responded:
"Thank you for the great review! We’re so glad Mason was able to make things clear and easy for you as a first-time auto and homebuyer. Helping you understand the terms and feel confident about what you’re covered for is exactly what we aim to do.

Congratulations on your new home, and thank you again for trusting us!

Joe"
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Tyler Slating

June 16, 2026

5  out of  5
rating by Tyler Slating
"I switched to State Farm with Joe Fagan’s office about two years ago after being with Progressive, and it has been one of the best decisions I’ve made for my insurance needs. Everyone in the office is incredibly friendly, knowledgeable, and genuinely cares about their customers.

What really stands out is how proactive they are. They regularly reach out with policy updates, potential savings, and new benefits that may apply to me. It’s clear they aren’t just interested in selling insurance—they truly want to make sure their clients are well taken care of.

Any time I’ve had a question or needed assistance, the team has been quick to respond and always treats me with kindness and respect. If you’re looking for an insurance office that provides excellent customer service and makes you feel valued, I highly recommend Joe Fagan and his team at State Farm."
We responded:
"Thank you so much for the wonderful review Tyler! We’re truly grateful you’ve trusted Joe Fagan’s office for the past two years, and it means a lot to hear that you’ve had such a positive experience.

Our team’s goal is to stay proactive—so you’re always aware of helpful updates, potential savings, and benefits that may apply to you. We’re also glad to know that when you’ve reached out with questions, you’ve felt supported with fast, respectful service.

Thanks again for recommending us. We’re honored to be your insurance team!

—Joe & Team"
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Owen Ratliff

June 16, 2026

5  out of  5
rating by Owen Ratliff
"Mason was a ton of help"
We responded:
"Great to hear that Owen! We appreciate your business!"
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Joseph Basmaji

June 16, 2026

5  out of  5
rating by Joseph Basmaji
"I don't give false praise, I'm a retired engineer.And if you ask AI about me, it will say, I'm a prolific inventor with over 40 patents.I made my contributions to society and I have two kids that have graduated top of their class.... if you want to know what kind of person I am when I say I don't give false praise but Mike called me out of the blue at a time where I was having health issues and was in the ICU for 5 days, I was trying to get new auto insurance and getting constant calls from insurance marketers for some reason, when Mike called I got a sense that I should answer this call and let me tell you.This man has answered my call...He helped me out even tried to help fix my bogus credit error before he took me on as a client. He's a family man and I couldn't be more happy and if you must know he saved me a lot on what I was paying for me and my twenty year old daughter , who's an rmechanical engineer at the top of her class and an older daughter who just graduated UofM , I am a proud father and I care about is my family and protecting them even when it comes to insurance , he made me feel like family. Call Mike and tell me i'm wrong Joe B."
We responded:
"Joe-

Thank you for the thoughtful review. I’m truly sorry you had to go through such a difficult health situation, and I appreciate you trusting our team during an incredibly stressful time.

When you reached out, our team member stepped in to help you navigate the insurance process and reduce the pressure—especially while you were dealing with the ICU and all the constant calls from insurance marketers. I’m glad we were able to make things easier, help you secure the right coverage for you and your daughters, and find ways to save you money on what you were paying.

Most importantly, I’m grateful you shared your experience. It means a lot to me that you felt like family with us—because that’s exactly how we want to show up for our clients.

Joe"
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Chloe Lucas

June 15, 2026

5  out of  5
rating by Chloe Lucas
"Mason Gabridge was beyond patient, kind & explained my new policy very thoroughly. He even helped me get out of my old policy. I'm very happy with this outcome."
We responded:
"Thank you for the amazing review, Chloe! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. Joe"
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Charles Moses

June 4, 2026

5  out of  5
rating by Charles Moses
"Mason was excellent! He stayed with me during a very difficult period for my family and he was totally understanding and very helpful throughout the entire process in both business and personally for my family and I. And…. he got us a better rate than what was previously being paid to Progressive! Also, he decreased our homeowners insurance by almost $4000!! I highly recommend to give Mason a call for your insurance needs!"
We responded:
"Thank you so much for the 5-stars, Charles! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Joe Fagan’s Team anytime."
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F L

May 13, 2026

5  out of  5
rating by F L
"6 star service, Marley is the best!"
We responded:
"Wow- thanks for the 6 stars!!! Marley is a rock star and glad you got to experience that! Joe"
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Steve Bailey

May 11, 2026

5  out of  5
rating by Steve Bailey
"Excellent customer service and Marley quickly resolves any problems, concerns or issues."
We responded:
"Thank you for your kind words! We're pleased Marley provided prompt and excellent service. We appreciate your trust and are here whenever you need us! Joe"
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Zachary Snoek

May 7, 2026

5  out of  5
rating by Zachary Snoek
"Mason was able to get me auto and renters policies with more coverage and cheaper premiums than my current policies. He was patient and quickly responded to my questions. Thank you Mason, Jennifer, and the rest of the team!"
We responded:
"Thank you for your kind feedback! We're happy Mason and the team could help you find better coverage at a great price. We appreciate your trust and are here if you need anything! Joe"
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Alexis Beyer

May 4, 2026

5  out of  5
rating by Alexis Beyer
"Jennifer was very helpful in getting my new auto policy. She informed me of many other options that State Farm offers as well!"
We responded:
"Alexis- thank you so much for your kind words! We're thrilled to hear that Jennifer was able to assist you effectively and provide you with information about the many options State Farm has to offer. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! Joe"
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Briana Montanez

May 2, 2026

4  out of  5
rating by Briana Montanez
"Jennifer was very helpful, with addressing my concerns and questions . As well as being patient!"
We responded:
"Briana- thanks for taking the time to give Jennifer a shout out! Glad to hear you had a great experience with her! Joe"
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Adam Wiltscheck

May 1, 2026

5  out of  5
rating by Adam Wiltscheck
"Marley is always so helpful!"
We responded:
"Great to hear Marley took great care of you Adam! Joe"
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Matt

April 30, 2026

5  out of  5
rating by Matt
"My total loss claim was handled quickly and efficiently. This office always provides the best customer service. Thanks Joe and staff!"
We responded:
"We love hearing you had a great claim experience with our team! Thank you for your business Matt! Joe"
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Kayt Thomas

April 30, 2026

5  out of  5
rating by Kayt Thomas
"Fast responses and quick turn around. Hassle free quotes!"
We responded:
"We strive to be as efficient as possible for our clients! Thanks for taking the time to recognize that Kayt! Joe"
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Jenna E

April 30, 2026

5  out of  5
rating by Jenna E
"Great customer service! Highly recommend this office!"
We responded:
"Glad everything went smoothly for you Jenna!"
Profile photo of Kelsey Wilczynski

Kelsey Wilczynski

April 30, 2026

5  out of  5
rating by Kelsey Wilczynski
"Danielle was awesome to work with. Made my experience stress free!! Keep up the good work!"
We responded:
"Thank you for the amazing review, Kelsey! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. Joe"
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Andrea Justian

April 29, 2026

5  out of  5
rating by Andrea Justian
"Danielle is the best! She is patient and kind."
We responded:
"Yes she is! Thanks for giving her a shoutout! Joe"
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Ashley H

April 29, 2026

5  out of  5
rating by Ashley H
"Danielle has made this experience seamless. She helped me set up my insurance quickly and effortlessly. She is professional, responsive, and genuinely helpful when I had lot of different questions throughout this process. She took the time to clearly explain coverage options, which makes everything much easier to understand and overall less overwhelming. I would highly recommend working with Danielle!"
We responded:
"Ashley, it is a pleasure to hear what a wonderful experience you have had with Danielle! Thanks for taking the time to share! Joe"
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Katie Fraczek

April 29, 2026

5  out of  5
rating by Katie Fraczek
"I had an amazing experience working with Danielle at State Farm!

From start to finish, she was incredibly professional, knowledgeable, and genuinely cared about helping me find the best coverage for my needs. She took the time to explain everything clearly, answered all my questions, and made the entire process smooth and stress-free."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."