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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kim Olson

April 21, 2025

5  out of  5
rating by Kim Olson
"Always helpful and friendly. Best insurance agency I've ever worked with."
We responded:
"We greatly appreciate your business Kim! Thank you for taking the time to leave us a review! Joe"
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Dawn Brown

April 21, 2025

5  out of  5
rating by Dawn Brown
"I always have a great experience with the people at Joe Fagan state farm. They have helped me through some rough times and good times. I would recommend them to anyone and will stay with them as long as they will have me"
We responded:
"Thank you so much for the review Dawn, we are happy to work with you indefinitely! Joe"
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Evan Ohngren

April 20, 2025

5  out of  5
rating by Evan Ohngren
"I have been with State Farm for about 4 years now. I have always had a Great Experience and service from Justin and the rest of the agents here at Joe Fagan ."
We responded:
"Thanks for sharing your experience with our Waterford State Farm agency! Joe"
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Penni Matusiczky

April 19, 2025

5  out of  5
rating by Penni Matusiczky
"I don't know how to put into words the exceptional customer service that Joe Fagan and his staff provide. I have been with them for 25 years and my grandfather was with them for even longer. His staff is amazing. Danielle is my go to girl. She is quick to respond to my calls or emails. She takes care of any needs that may come my way immediately, and is always kind and courteous. Can't ask for anything better than that. I have never considered using anyone else and would highly recommend to anyone. Great group of people to work with!!!!"
We responded:
"Wow Penni! Thank you for the kind words! It has been such a pleasure to work with you over the years and we appreciate you! Joe"
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Frederick Smith

April 19, 2025

5  out of  5
rating by Frederick Smith
"Justin H is the man!!! I used to be with another company but justin was able to break down my coverages, cut the excess, and even gained me benefits i didn't know i had access to. 100 percent professional and would reccomend!"
We responded:
"Fred- awesome to hear that Justin did such a great job for you! Thank you for your business! Joe"
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Alex Dengate

April 18, 2025

5  out of  5
rating by Alex Dengate
"Was having issues with my auto pay on the site, Justin reached out and had the issue resolved in less than 10 min. Great service! Thank you Justin."
We responded:
"Great to hear that Justin was able to take care of your issue! Thank you for your business Alex! Joe"
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You Are Not Alone You Are Amazing

April 18, 2025

5  out of  5
rating by You Are Not Alone You Are Amazing
"Highly Recommend after a lot of years of awesome service & pricing."
We responded:
"Thanks for taking the time to leave us a 5 star review! We appreciate you choosing to work with us over the years! Joe"
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david khanuja

April 17, 2025

5  out of  5
rating by david khanuja
"Outstanding customer service and provides you a family type environment. Thanks for handling all of my insurance needs for over 25 years!"
We responded:
"Thank you for 25 years of loyalty to State Farm! We greatly appreciate you and look forward to 25 more! Joe"
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Randy Combs

April 17, 2025

5  out of  5
rating by Randy Combs
"Great service"
We responded:
"Thank you for taking the time to drop us a review Randy! And thank you for being a customer! Joe"
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xl security

April 17, 2025

5  out of  5
rating by xl security
"I’ve been with this agent for few years now . Danielle Zaratzian is my contact person . I have to give her and the rest of the office staff A 5 star rating . Anytime I have a question or I need a change on my policy they are right on it and very helpful . Keep up the great customer service guys . Thanks N. Antoine"
We responded:
"We greatly appreciate your business and awesome to hear Danielle and our entire team have taken great care of you! Joe"
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Guillermo Gomez

April 17, 2025

5  out of  5
rating by Guillermo Gomez
"Great service, fast and reliable"
We responded:
"That is how we operate! Thanks for sharing your experience Guillermo! Joe"
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Shana Brigham

April 17, 2025

5  out of  5
rating by Shana Brigham
"Joe Fagan and his team are amazing! They are friendly, efficient and answer all my questions. I know we are in great hands with them!!"
We responded:
"Shana-thank you for taking the time to leave us a review! It has been great working with you over the years! Joe"
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Alycia Pfeffer

April 14, 2025

5  out of  5
rating by Alycia Pfeffer
"5 stars for Joe Fagan & his staff! Working alongside his agency has been a pure pleasure. Even though I assist with staffing from afar, he is always appreciative and makes me feel part of his team. He is personable and cares about everyone who comes into contact with his agency. Thank you for your collaboration!"
We responded:
"Thanks Alycia, it has been amazing working with you over the years! Joe"
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lambomano12

April 11, 2025

5  out of  5
rating by lambomano12
"Jessica was very helpful and explained all of everything needed, she helped me get the best bundled deal and a few other add ons. I will always come to state farm for my insurance needs. Highly recommend this agency."
We responded:
"Awesome to hear Jennifer was able to get you a good deal with great coverages! Thank you for your review!"
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Shaniya Elmore

April 10, 2025

5  out of  5
rating by Shaniya Elmore
"I had such a great experience with you guys! Such professionalism and quoted me and got me exactly what I needed for my circumstances. I'm very grateful to be doing business with your office. Thank you for you kind and caring business."
We responded:
"Thanks for the 5 star review of our Waterford State Farm Insurance Agency! We appreciate it Shaniya! Joe"
Profile photo of Justin Moss (JMONEY)

Justin Moss (JMONEY)

April 10, 2025

5  out of  5
rating by Justin Moss (JMONEY)
"Good pricing"
We responded:
"Great to hear Jennifer was able to get you some great pricing! Thanks Justin, Joe "
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Robert Flewelling

April 1, 2025

5  out of  5
rating by Robert Flewelling
"You know how insurance companies, in general, act as though you are bothering them with questions and problems? Not these guys! Joe and his group are warm, friendly and quick to respond. Thank you to Joe and all of you in his group."
We responded:
"Thanks for the kind words Bob! It has been a pleasure to work with you over the years! Thank you for your business! Joe"
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Makenzie Heslip

March 27, 2025

5  out of  5
rating by Makenzie Heslip
"Kimberley was very helpful and so wonderful to talk to."
We responded:
"Great to hear you and Kim were able to connect and have a great conversation! Joe"
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Marcos Mendoza

March 21, 2025

5  out of  5
rating by Marcos Mendoza
"Kim does an excellent job she goes above and beyond to help you out!"
We responded:
"Marcos-yes she does! Thanks for taking the time to leave us a review, we appreciate your business! Joe"
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Hailey Heaton

March 18, 2025

5  out of  5
rating by Hailey Heaton
"Kim was amazing at helping me get on my own insurance plan & answered all my questions. Super kind, helpful and very quick on a response! Highly recommend State Farm & reaching out to Kim for all insurance needs!"
We responded:
"Thanks for sharing your experience with Kim and our State Farm agency!"
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Lucas Rosner

March 13, 2025

5  out of  5
rating by Lucas Rosner
"Really nice people who know their stuff and are willing to take the time to explain. I highly recommend."
We responded:
"Luke- thanks for taking the time to leave a review! It was great meeting with you yesterday to go over your policies and my team and I look forward to working with you! Thank you for your business, Joe"
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Lilwein 26

March 12, 2025

5  out of  5
rating by Lilwein 26
"I wish I would’ve found State Farm sooner. Kimberley did an AMAZING job working on getting me an auto, renters, and a motorcycle policy. All 3 policy’s ended up being much cheaper than my previous policy’s from another insurance company. If I could I would get 10 out of 5 stars. If you need any policy’s they will find the best one for you hands down."
We responded:
"Wow, so happy to hear that Kim was able to save you so much money! Thank you for sharing your experience, and welcome to our Waterford State Farm Insurance agency! Joe"
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Bobbi-Jo Volk

March 4, 2025

5  out of  5
rating by Bobbi-Jo Volk
"Love my state farm ins 😍 Been with them for 5plus yrs Never going anywhere else Thank you so much for everything yall have done for my family."
We responded:
"We greatly appreciate your loyalty to us and look forward to working with you in the future for years to come!!! Joe"
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Ethan Hillwig

February 28, 2025

5  out of  5
rating by Ethan Hillwig
"I called in today looking for a quote for auto insurance and was connected to Riley who understood what I needed and connected me instantly to Kim and she help me find a quote for my auto insurance and she help give me all discounts that she could apply to my rate. Very nice people would recommend 5 stars."
We responded:
"Ethan- thanks for sharing your experience with our Waterford State Farm agency; we appreciate you! Joe"
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Nykol Baker

February 27, 2025

5  out of  5
rating by Nykol Baker
"I was really struggling finding the right insurance. The quotes I was receiving were astronomical and I was feeling so defeated. Then I spoke with Kimberly, not only was she able to find me a quote affordable, she made me feel so supported as if I’ve know her my whole life. In the many insurance companies I contacted, I was just a number, Kimberly was genuine, honest, efficient but truly one of the biggest hearts and made me feel valued not only as a customer but part of the State Farm family. Kimberly I’m humbled by your dedication and thank you for being such as blessed soul. Go no where else, State Farm has your back!!!"
We responded:
"Thats what Kim does best! She takes the time to get to know you and helps to customize a package to fit your needs! Thank you for your business Nykol! Joe"