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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Allan Stone

Allan Stone

September 19, 2024

5  out of  5
rating by Allan Stone
"For a first time home buyer, Kim made the process of getting auto and homeowners insurance very straightforward and easy to understand. Highly recommend her, and Joe Fagan Statefarm!"
We responded:
"I know Kim loves working with first time home buyers and getting to educate them on insurance! Thank you for bringing your business to our Waterford State Farm! Joe"
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hank whitmore

September 11, 2024

5  out of  5
rating by hank whitmore
"I switched my insurance this year to state farm and I have been extremely happy with the care and service that I have received. Kim has helped me walk through my policy on multiple occasions and has been able to answer all my questions. Extremely friendly and helpful staff ready to assist you whatever your needs may be."
We responded:
"We are happy to have you join our Waterford State Farm Insurance agency. Thank you for your business and awesome to hear our team has been helpful! Joe"
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Eric Viele

September 6, 2024

5  out of  5
rating by Eric Viele
"Fantastic experience and great rates. Real review, not a robot!"
We responded:
"Thanks for sharing Eric! We appreciate you bringing your business to our Waterford State Farm Insurance agency! Joe"
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Gerald Schwenke

September 3, 2024

4  out of  5
rating by Gerald Schwenke
"So far the best quotes I can find anywhere. No problems with claims. Quick to settle and get you back on the road."
We responded:
"We always strive to give the best service possible; thanks for leaving us a review! Joe"
Profile photo of MariAnn Harris

MariAnn Harris

August 29, 2024

5  out of  5
rating by MariAnn Harris
"Kim helped me out today and helped me get the lowest rate since I been shopping for car insurance. She was so nice and so helpful."
We responded:
"That is great to hear Kim was able to get you such a competitive rate! Thank you for your business MariAnn! Joe"
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shawn chambers

August 13, 2024

5  out of  5
rating by shawn chambers
"Kim was amazing! I’ve been with them for a handful of months now and Kim always goes above and beyond to help me get the most savings possible. She doesn’t treat you like most places do, you’re not just another body. Super friendly, extremely kind, explains everything in perfect detail. 100/10 would recommend to any and everyone."
We responded:
"Welcome to our State Farm office Shawn! Great to hear Kim has been taking could care of you; we appreciate your business! Joe"
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Erin Durbin

August 8, 2024

5  out of  5
rating by Erin Durbin
"The assistance I received was timely, efficient, and respectful. Thank you so much!!!!!"
We responded:
"Thank you for you business Erin! We appreciate you sharing your experience with our Waterford State Farm Insurance Agency! Joe"
Profile photo of Joshua O'Dell

Joshua O'Dell

August 6, 2024

5  out of  5
rating by Joshua O'Dell
"I had the pleasure of working with Kim for my insurance needs, and I couldn't be happier with the experience! Kim demonstrated an exceptional level of professionalism and knowledge. She took the time to thoroughly understand my needs and provided tailored solutions that truly fit my situation.I highly recommend Kim to anyone in need of insurance services. Her expertise and personalized approach set her apart from the rest. Thanks for making this such a positive experience!"
We responded:
"Josh- thanks for sharing your amazing experience you had with Kim! She is definitely top notch and glad you gave her a shoutout! Joe"
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Elizabeth Beutjer-Feldman

August 2, 2024

5  out of  5
rating by Elizabeth Beutjer-Feldman
"Appreciate the support and guidance from Ethan! Everyone here makes insurance feel far less overwhelming. Thanks for everything, Ethan! Fabulous agency!"
We responded:
"We try our best Elizabeth! Thank you for the review! Joe"
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Melissa Woodham

August 1, 2024

5  out of  5
rating by Melissa Woodham
"She rxplained a lot to me today"
We responded:
"We try to be as thorough as possible! Thanks for your continued business Melissa! Joe"
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Ali Abbas

August 1, 2024

5  out of  5
rating by Ali Abbas
"Great office and experience, Ethan was great!"
We responded:
"Glad to hear Ethan took great care of you! Joe"
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Rob Scripture

August 1, 2024

5  out of  5
rating by Rob Scripture
"First time working with State Farm and was extremely impressed with Ethan’s knowledge and understanding of our needs. Highly recommended."
We responded:
"Thanks for sharing your experience with our Waterford State Farm Insurance Agency! "
Profile photo of Colleen Scripture

Colleen Scripture

August 1, 2024

5  out of  5
rating by Colleen Scripture
"I highly recommend Joe Fagan StateFarm in Waterford. I am working with Ethan. Ethan is a true professional who is hardworking, knowledgeable and has wonderful customer service skills. He patiently answered all of my questions on Home, Auto and Life Insurance. Thank you!"
We responded:
"Wow, thanks for the great review! Awesome to hear Ethan was able to help you through the process! Joe"
Profile photo of Teri Khanuja

Teri Khanuja

July 31, 2024

5  out of  5
rating by Teri Khanuja
"Ethan did all the leg work for my husband and I to find just the right policy fit for us. He was patient and answered all our many questions."
We responded:
"We try and make it a simple process for our customers and glad Ethan was able to help customize a plan for you!"
Profile photo of Josh Brooks

Josh Brooks

July 31, 2024

5  out of  5
rating by Josh Brooks
"This is a great office! The staff are very kind! I spoke with Ethan, great communication and helped me out a ton! 10/10 would recommend"
We responded:
"Thanks for the 10 out of 10 rating of our Waterford State Farm agency! Joe"
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William McCarron

July 31, 2024

5  out of  5
rating by William McCarron
"Had a great experience with this firm, and would highly recommend it. Getting to work with Ethan Khanuja was stress free. I also appreciated his manners and etiquette."
We responded:
"William- thank you for sharing your experience with our Ethan and our insurance agency! Joe"
Profile photo of Tommy Knibbs

Tommy Knibbs

July 31, 2024

5  out of  5
rating by Tommy Knibbs
"ethan did a great job with helping me out. very respectful and knew all the answers to my questions! terrific young man"
We responded:
"Thanks for sharing your experience with our Waterford State Farm Insurance Agency! Joe"
Profile photo of Oliver Robinson

Oliver Robinson

July 31, 2024

5  out of  5
rating by Oliver Robinson
"Ethan helped me out with my polices in a timely matter. 100% recommend!"
We responded:
"Thanks for recommending our insurance agency Oliver. We appreciate it! Joe"
Profile photo of Mack Shane

Mack Shane

July 31, 2024

5  out of  5
rating by Mack Shane
"Had a great experience working with ethan khanuja. He was able to cater to my needs and helped me save a lot of money!"
We responded:
"Mack- it was great to hear you were able to save some money! Joe"
Profile photo of Tiffany Breznuak

Tiffany Breznuak

July 31, 2024

5  out of  5
rating by Tiffany Breznuak
"Great Customer Service!!"
We responded:
"Our customer service is top notch, thanks for sharing!"
Profile photo of Luke Appelbaum

Luke Appelbaum

July 31, 2024

5  out of  5
rating by Luke Appelbaum
"Ethan was such a great help and answered every question I had."
We responded:
"Awesome to hear that Ethan took such great care of you! Joe"
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Jamie Kimmerer

July 31, 2024

5  out of  5
rating by Jamie Kimmerer
"Ethan did a great job with quoting my camper!"
We responded:
"Hope you have been enjoying the camper this Summer! Glad you and Ethan worked well together!"
Profile photo of Olivia Kimmerer

Olivia Kimmerer

July 31, 2024

5  out of  5
rating by Olivia Kimmerer
"Great customer service!"
We responded:
"Great to hear you had a good experience with our customer care team!"
Profile photo of Rhonda Pointer

Rhonda Pointer

July 30, 2024

5  out of  5
rating by Rhonda Pointer
"Very professional. Answered all my questions. Gave me a great price. Aiden helps me with everything I need"
We responded:
"Thank you for sharing your experience with our Waterford State Farm office! We appreciate you! Joe"
Profile photo of Bruce Danieslon

Bruce Danieslon

July 30, 2024

5  out of  5
rating by Bruce Danieslon
"Had to call in this morning with a coupe of quick questions. I got immediate answers on the easy stuff and the things the office had to look up and get back to me on happened quickly with great communication. Great customer service!!!"
We responded:
"Customer service is the name of the game Bruce! Thank you for your continued business! Joe"