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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sherry Emond

December 1, 2023

5  out of  5 rating by Sherry Emond
"This office is always very professional and kind."
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Laura Mc

November 27, 2023

4  out of  5 rating by Laura Mc
"This office makes sure you get the most discounts without a hard sell. Very up front with communication and very friendly. I don't feel "talked down to" when I don't understand some of the insurance terminology like some of the other insurance agents I have the past. I was forced to find a new insurance agency when my last agent stopped renewing our contract. It was the best thing that could have happened to our family. The only reason I gave this office 4 stars instead of 5 is because I keep receiving multiple (like 2-3/week) mailings for my policy. Other than that they are great to work with!"
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Rachal Ennis

November 21, 2023

5  out of  5 rating by Rachal Ennis
"Very professional and very kind. Joe personally called me to go over my policy and explained everything to me and kept asking if I had any questions. Would definitely recommend Joe Fagan State Farm."
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Jeffrey Vanderpool

November 17, 2023

4  out of  5 rating by Jeffrey Vanderpool
"Been with this company multiple years staff very courteous and works with you as much as possible"
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Jill Schuldlos

November 9, 2023

5  out of  5 rating by Jill Schuldlos
"I recently had the pleasure of working with a new agent. Kim went above and beyond to ensure that I received the absolute best quote I could. As a newly divorced, single mom you have no idea how much I appreciate her extra time to understand exactly what I need and to make that happen. Thank you so much, Kim!"
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Gerald P

October 26, 2023

5  out of  5 rating by Gerald P
"Jennifer did a fantastic job. Absolutely great person and agent! Highly recommended for life, auto and home insurance. In addition, Holly has been absolutely fantastic. She has been more than helpful and extremely nice. Very intelligent and probably deserves a promotion."
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Sam Powell

October 24, 2023

5  out of  5 rating by Sam Powell
"My family has used Joe’s office and really enjoyed the experience."
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emily duquette

October 21, 2023

5  out of  5 rating by emily duquette
"Very friendly, helpful went out of their way to help me and what I could afford."
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Rebecca Thompson

October 17, 2023

5  out of  5 rating by Rebecca Thompson
"Love getting help and resolutions same day! Thanks Holly Waxler for fixing our bill right away!"
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Amy Werner

October 11, 2023

5  out of  5 rating by Amy Werner
"Great customer service! I appreciated how helpful everyone in the office was when I had questions and different types of policies available."
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Lindsay Keebaugh

October 11, 2023

5  out of  5 rating by Lindsay Keebaugh
"This is an office with great customer service. Aiden was very kind and helpful."
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Danny Fulks

October 11, 2023

5  out of  5 rating by Danny Fulks
"My experience was fantastic"
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Allana Kimmerer

October 11, 2023

5  out of  5 rating by Allana Kimmerer
"Great customer service! The employees are very helpful. I highly recommend!"
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Meg Grossnickle

October 11, 2023

5  out of  5 rating by Meg Grossnickle
"Great customer service, very helpful!"
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Tony Miller

October 11, 2023

5  out of  5 rating by Tony Miller
"Joe Fagan - State Farm is well respected in the Waterford community. I really appreciate their willingness to work with and employee the youth in our community."
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Paetra Pittiglio

October 11, 2023

5  out of  5 rating by Paetra Pittiglio
"I spoke with Aiden at Joe's office and I was extremely impressed. He answered all of my questions, set me up with a salesperson to get a quote for a new policy, and was kind and professional while doing it. I have had poor experiences with other companies, so this was a relief and I look forward to potentially working with them in the future!!"
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Jennifer Karpushenkoff

October 11, 2023

5  out of  5 rating by Jennifer Karpushenkoff
"The office staff is friendly and very detail-oriented—two thumbs up."
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Carissa C.

October 11, 2023

5  out of  5 rating by Carissa C.
"This saved me so much! Totally recommend to anyone! 10/10"
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Bill H

October 10, 2023

5  out of  5 rating by Bill H
"Just recently moved to Michigan and just wanted to do a shout for Kim K. She has walked me through all my insurance needs and my silly questions. Kim was prompt and patient along with her knowledge and superior service. Glad I chose Joe Fagan State Farm."
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October 6, 2023

5  out of  5 rating by John
"I was skeptical when I originally shopped around for a new provider, especially after being with progressive for many years... But I can say now the only thing I'm dissapointed in is myself for not making the switch sooner. Jennifer has been amazing, and has been patient with me making multiple changes since I've been a customer. She is an absolute pleasure to work with and I would recommend state farm just because of her alone. But that's not to say the competitive pricing and everything else isn't just icing on the cake. I'm saving a ton of money compared to what I used to pay all while getting the same coverage with better service. Anyone who reads this and is on the fence, at least reach out and get a quote. From my own experience you won't regret it!"
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Bernadette 'Bernie' Bennett

October 5, 2023

5  out of  5 rating by Bernadette 'Bernie' Bennett
"Holly was very quick to answer all my questions and make the needed changes for coverage on the new vehicle. Thank you again!"
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S underwood

September 29, 2023

5  out of  5 rating by S underwood
"I am using my daughter laws email since I dont have one but we went through them to get insurance for our vehicles and their home they are getting other insurance but Kim and the other staff have given us better prices on our insurance and all they have been amazing thanks- T.D"
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Melissa Melton

September 29, 2023

5  out of  5 rating by Melissa Melton
"My wife and I went here last week and talked to Kim and staff about our multiple insurance plans and what we was looking for and her and her staff were amazing we will be staying with them and if u need and want amazing services please contact them"
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Tony Hernandez

September 29, 2023

5  out of  5 rating by Tony Hernandez
"Great experience start to finish!"
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Christine Bryant

September 29, 2023

5  out of  5 rating by Christine Bryant
"Joe Fagan State Farm is the best insurance company that I have ever dealt with, the Services and Employees are Great! This place deserves 5 stars! Thank you Joe Fagan for your business, support, and running such a Great company, and Giving me a opportunity when I could not find one anywhere else!"