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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sandra Ware

Sandra Ware

January 12, 2026

5  out of  5
rating by Sandra Ware
"Jennifer did a great job informing on the policies and helping me select the one that was perfect for me. I felt like a was speaking to someone I had known forever. I recommend anyone looking for insurance to check her out."
We responded:
"Sandra-Thank you so much for your kind words! We're thrilled to hear that Jennifer provided you with such a knowledgeable and comfortable experience. It's wonderful that she was able to help you find the perfect insurance policy and make you feel like an old friend. We truly appreciate your recommendation! Joe"
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Jake Facca

January 9, 2026

5  out of  5
rating by Jake Facca
"Struggling to find affordable insurance for my vehicle, Ethan called me and was able to help me find the same coverage (and more) for less than my current premium. Incredibly helpful and patient, explaining all the coverages and everything that is possible to bring the payment down but still being completely covered. Really appreciate his help and patience!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ethan was able to assist you in finding better coverage at a more affordable price. We pride ourselves on providing personalized service and ensuring our clients fully understand their options. Your appreciation means a lot to us, and we're always here to help with any future insurance needs. Thanks again for choosing us! Joe"
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Aaa Hhh

December 29, 2025

5  out of  5
rating by Aaa Hhh
"Ethan is amazing's gone above and beyond to make things simple Did all the work while I reap all the benefits? Thank you Ethan for all of your help and the great Car insurance quote."
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Ethan went above and beyond to make the process simple and smooth for you. It's great to know you’re enjoying the benefits and that you’re happy with your car insurance quote. We appreciate your trust and kind words! Joe"
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Kevin Ingraham

December 24, 2025

5  out of  5
rating by Kevin Ingraham
"Michael was great,I really enjoyed the whole experience. Everyone there was courteous and friendly. I highly recommend this office if you need insurance. Thanks and Happy Holidays."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Michael and the entire team provided you with a courteous and friendly experience. Your recommendation means a lot to us. Wishing you a wonderful holiday season! Joe"
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Russell Carson

December 23, 2025

5  out of  5
rating by Russell Carson
"Justin Horton and I had a wonderful phone conference today to adjust my homeowners policy and my new vehicle coverage. He handled my concerns in just a few minutes and brought my coverage in line with today’s replacement pricing. Justin always knows what I need and how to get me there. He treats me like I’m his grampa… it doesn’t get any better than this. I’ve been with Fagan’s Insurance group for about 45 years now. Respectfully Russ Carson"
We responded:
"Russ-thank you for sharing your experience with Justin and our office! We greatly appreciate your business over the years! Joe Fagan"
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Andrew

December 19, 2025

5  out of  5
rating by Andrew
"Justin at this office is the only reason I’m keeping State Farm give him a raise"
We responded:
"Haha I'll make note of that! Thank you for your business Andrew! Joe"
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Dana Provo

September 23, 2025

5  out of  5
rating by Dana Provo
"Justin was extremely helpful today. I had some questions about both auto and home insurance coverage. He took his time explaining the prices, risk assessment, coverage and liabilities. He was very easy to talk with, personable and knowledgeable. I feel very confident in the choices I made with Justin's assistance."
We responded:
"Dana- glad to hear you had such a positive experience with Justin and that he was able to help educate you on your insurance! "
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tedbear

September 21, 2025

5  out of  5
rating by tedbear
"had a problem with a rock to my windshield, worked with justine , was taken care of very nice, he had a company give original glass, and installed while i was at work , outstanding thank you"
We responded:
"Thanks for sharing your experience with Justin! Always great to hear that things went smoothly! Joe"
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Robyn Gidner

September 9, 2025

5  out of  5
rating by Robyn Gidner
"Thank you Holly and your team for setting up a company to come out and putting in a new windshield so quick. Thanks again, Robyn"
We responded:
"You are welcome Robyn! Glad we were able to help you out, and thank you for choosing Joe Fagan State Farm Insurance in Waterford! Joe"
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Gabe Banks

August 18, 2025

5  out of  5
rating by Gabe Banks
"Kim was very polite and knowledgeable! She helped answer all of my questions and got everything done very fast."
We responded:
"Gabe- I'm happy to hear that Kim was so efficient for you! We appreciate your business! Joe"
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Marissa Greenfield

July 29, 2025

5  out of  5
rating by Marissa Greenfield
"Aiden made the process of switching to State Farm so easy. He explained coverage options thoroughly, helped me save money and ensured I have the coverage I need."
We responded:
"Welcome to the office Marissa! Great to hear how easy it was for you to start coverage with our Waterford State Farm Insurance agency. Joe"
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Mohammed Sarfaraz

July 16, 2025

5  out of  5
rating by Mohammed Sarfaraz
"Kim was outstanding—persistent, professional, and truly had my best interest at heart. She worked hard to get me the best deal possible and made the entire process smooth and stress-free. Highly recommend her for anyone looking for reliable, dedicated service."
We responded:
"Outstanding is what Kim strives for and sounds like she hit the mark with you! Thank you! Joe"
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Jason Smith

July 10, 2025

5  out of  5
rating by Jason Smith
"Working with State Farm and the staff at Joe Fagan has been amazing. Kim has not only been easy to work with. I consider her a friend. She has been there every step of the way throughout the good times and the bad times. I would recommend her and the whole staff at State Farm. Best experience I have ever had. 5 stars isn’t enough to rate their service."
We responded:
"Jason- that is amazing to hear that you and Kim have worked so well together. We appreciate your business over the years! Joe"
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Jackie

July 4, 2025

5  out of  5
rating by Jackie
"So I recently got car and renters insurance through state farm and getting started was awesome Kim is the agent that I had the pleasure of helping me she was so efficient and a real pleasure she made everything so easy and am very satisfied I would recommend everyone to this office"
We responded:
"Jackie- awesome to hear you had a great experience with Kim. Thank you for sharing! Joe"
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Barbara Evans

June 28, 2025

5  out of  5
rating by Barbara Evans
"Brooke was great, I needed rental insurance before I could sign my contract to move into my condo and Brooke was quick and gave me just what I needed, very efficient!"
We responded:
"Thank you for sharing your experience with Brooke and our Waterford State Farm agency! Joe"
Profile photo of Makenna Lagalo

Makenna Lagalo

June 27, 2025

5  out of  5
rating by Makenna Lagalo
"Loved working with Brooke! She helped me get a lower rate than where I currently have insurance and she made the switching process and breeze!"
We responded:
"Makenna- great that Brooke could save you some money and make it an easy process! Thank you for your business! Joe"
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tracy haslip

June 23, 2025

5  out of  5
rating by tracy haslip
"Kimberley Kellam is a perfectionist when it comes to making sure you have the right plans. She goes over and beyond for her job.She goes over every detail and makes sure it is the plan designed right for you. Thank you for helping me with insurance."
We responded:
"Tracy-wow, what a great review for Kim! Yes, she definitely goes above and beyond for our customers and glad you got to see that first hand! Joe"
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Gregory Robertson

June 17, 2025

5  out of  5
rating by Gregory Robertson
"Kim provided excellent customer service. She was very helpful, very pleasant dealing with, and always responded promptly. Highly recommend."
We responded:
"Gregory- Thank you for taking time to leave us a review. Happy that Kim took great care of you! Joe"
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Jim Collison

June 12, 2025

5  out of  5
rating by Jim Collison
"Very friendly and very fast in working with me. Always focused on getting me the best price too."
We responded:
"Jim, I am absolutely focused on getting the best price for the best coverage for my customers. Speedy and accurate service is a priority as well. Thanks for your business. - Joe"
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Jamie Lee

May 30, 2025

5  out of  5
rating by Jamie Lee
"The agents here were very helpful and patient while working with me. They helped me get the best deal when I really needed it. Both Ethan and Jennifer are amazing!"
We responded:
"Jamie- awesome to hear you had great interactions with our team! We thank you for your business! Joe"
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David Minton

May 13, 2025

5  out of  5
rating by David Minton
"Wonderful service, I highly recommend Kim as an agent from Fagan State Farm, extremely passionate about helping finding the best coverage and cost!"
We responded:
"Kim is always striving for wonderful service! Thanks for recommending Kim and our office! Joe"
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Sydney

May 12, 2025

5  out of  5
rating by Sydney
"Danielle was extremely helpful. She took a lot of time to go through my account to help me with my need to lower my payment, while also making sure all my needs for insurance were met."
We responded:
"Sydney- we appreciate your business over the years and happy to hear Danielle was so helpful! Joe"
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Philip Hawley

May 12, 2025

5  out of  5
rating by Philip Hawley
"Great service, never had any issues"
We responded:
"Thank you for being a great customer Philip and leaving our Waterford State Farm insurance agency a review! Joe"
Profile photo of Jason Saylor

Jason Saylor

May 10, 2025

5  out of  5
rating by Jason Saylor
"Had a great conversation with Justin Horton today, he was friendly and super helpful.👍🏻"
We responded:
"Thanks for taking the time to leave a review and great that Justin took awesome care of you! Joe"
Profile photo of sharon thomas

sharon thomas

May 9, 2025

5  out of  5
rating by sharon thomas
"Very happy with recent followup from my State Farm Agent (Highland Rd., Waterford), Danielle. She reached out several times to see how things were going and to ask if I had any questions as I navigated the process necessary to have my car repaired due to someone backing into me and cracking my bumper, and getting a rental car. She had written my original policy with Broad Collision and rental car coverage, and my out of pocket was $0. Yay! Highly recommend State Farm in Waterford, and Danielle in particular!"
We responded:
"Sharon-Danielle prides herself on making sure our customers are taken care of! Always a good day when we see proper coverages in place! Joe"